Returns & Exchanges
At MOD BIKES, we want you to feel the thrill of every ride. If your electric bike or accessory isn't the perfect fit, you can return or exchange your purchase within 14 days of delivery in its original condition.
Initiate Your Request
Contact our support team or visit our online portal with your order number and email address to start the return process.
Prepare Your Gear
Carefully repackage your items in their original MOD BIKES packaging, ensuring all components, manuals, and chargers are included.
Ship It Back
Affix the provided prepaid shipping label to your box and drop it off at an authorized carrier location or schedule a professional pickup for e-bikes.
Inspection and Refund
Once our technicians inspect the returned items for quality assurance, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing